Delivery & Packaging

Standard Orders

We hand make all our jewellery and accessories to order at our studio. Lead times for every product are noted on each product page and you will be advised of the expected despatch date upon ordering, with notification once the order has been despatched. UK parcels will require a signature on receipt.

Bespoke Orders

We love to undertake bespoke commissions! If you have a special request, drop us an email or give us a ring and let us design something spectacular for you. We often make bespoke pieces for a special occasion and frequently work with brides to create their very own perfect piece of jewellery for their Wedding day. We can also make almost any piece of jewellery seen in our shop in 18ct solid gold, use diamonds instead of semi precious stones and alter any of our pieces especially for you, contact us at orders@susiewarner.com for a quote.

Bespoke pieces can take between 4-8 weeks to make, although if you do need your jewellery sooner we are usually able to help. You will be advised of the anticipated despatch date upon placing the order. Please note that bespoke jewellery is non refundable and non returnable due to the personal nature of the pieces.

Urgent Orders

Although we hand make pieces to order, we are often able to despatch many items the next day, or within a couple of days. If you do need an urgent order, or an item to arrive in time for a specific date, contact us orders@susiewarner.com as we will usually be able to help.

 

FREE UK Delivery

We offer FREE delivery to the UK mainland, Northern Ireland and the Channel Islands for ALL orders. Orders valued at more than £36 are sent by the Royal Mail Special Delivery service for security. Most orders (with the exception of bespoke or commissioned items) are despatched within 1-8 weeks of purchase as per the delivery information above, and confirmation email. Delivery takes approximately one to two working days. All parcels have a tracking reference which can be supplied to you upon request.

 

International Deliveries

Delivery to International destinations is FREE above an order value of £29.99. Delivery for orders of a value of £29.99 and below costs £9.00 per order. All parcels are sent by the Royal Mail Airsure service for added security. Most parcels (with the exception of bespoke and commissioned items) are despatched within 1 week of purchase, as per the delivery information above, and confirmation email. Delivery usually takes 3-10 working days, dependent upon the destination, and may be subject to customs clearance. All parcels have a tracking reference which can be supplied to you upon request but do not require a signature upon receipt. All payments must be received and authorised before shipment.

 

Late or Lost Deliveries

If you experience a problem with the delivery of your order please contact us immediately. We will provide you with the Royal Mail tracking number so that you can enquire about your delivery with Royal Mail. In the event of a non-delivery, we can only replace or refund the order after 20 working days when Royal Mail will confirm that the parcel is lost. We cannot be held responsible for late or lost delivery.

 

Susie Warner Luxury Gift Box Gift Wrap Packaging

Packaging

Our packaging is beautiful, and makes the perfect gift or keepsake. All items will be delivered to you in packaged carefully within a luxurious gift box.

Our boxes are hand made in the UK from recycled board with a flock pad and are fully recyclable. We take great care to package our items securely, safely and beautifully.