Delivery & Packaging
We hand make all our jewellery and accessories to order at our studio. Most orders (with the exception of exceptionally intricate pieces) take 5-14 working days to manufacture and despatch, with the lead times for all products noted on the specific product page. Once the order has been posted you will receive a despatch notification & tracking details. UK parcels take approximately 1-3 working days to be delivered and will require a signature on receipt.
We specialise in bespoke orders and love designing and making special, unique pieces for our clients. Contact us with your ideas. Discover more about our bespoke service here.
Al our jewellery & hair accessories are made to order, and the length of time needed for production of each product is listed on each product page. If we are able to make a piece urgently, we note that 'rush orders' may be possible on the product page. Please note that some urgent orders may incur a small fee. We will do our best to help if we possibly can, please contact us here.
FREE UK Delivery Over £100
We offer FREE delivery to the UK mainland, Northern Ireland and the Channel Islands for ALL orders over £100. Delivery for orders of a value of £99.99 and below costs £4.95 per order. Orders valued at more than £50 are sent by the Royal Mail Special Delivery service for security. Most orders (with the exception of bespoke or commissioned items) are despatched within 5-14 working days of purchase as per the delivery information above, and confirmation email. Delivery takes approximately one to two working days. All parcels have a tracking reference which will be supplied with the dispatch confirmation.
Delivery to International destinations is FREE above an order value of £200. Delivery for orders of a value of £199.99 and below costs £15 per order. All parcels are sent by the Royal Mail Tracked & Signed service for added security. Most parcels (with the exception of bespoke and commissioned items) are despatched within 5-14 working days of purchase, as per the delivery information above, and confirmation email. Delivery of standard orders usually takes 5-10 working days, dependent upon the destination, and may be subject to customs clearance or local taxes. All parcels have a tracking reference which will be supplied to you with the dispatch confirmation. All payments must be received and authorised before shipment.
Late or Lost Deliveries
If you experience a problem with the delivery of your order please contact us immediately. We will provide you with the Royal Mail tracking number so that you can enquire about your delivery with Royal Mail. In the event of a non-delivery, we can only replace or refund the order after 20 working days when Royal Mail will confirm that the parcel is lost. We cannot be held responsible for late or lost delivery.
Our packaging is beautiful, and makes the perfect gift or keepsake. All items will be delivered to you in packaged carefully within a luxurious gift box or card pillow pack tied with ribbon.
Our boxes are hand made in the UK from recycled board and are fully recyclable. We take great care to package our items securely, safely and beautifully.